Shipping policy

Every piece we make is created especially for you, the moment you order it — not pulled off a shelf. That’s the whole point, and it means shipping works a little differently to a shop with stock sitting ready to go. Here’s exactly what to expect.

Where we ship

We ship from a global print‑on‑demand and fulfilment network to a wide set of markets:

  • United Kingdom 🇬🇧 (primary market)

  • Europe (30)

    • EU 27: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.eccnet+1

    • Non‑EU Europe: Norway, Iceland, Switzerland.

  • Asia‑Pacific (3): Japan, Australia, New Zealand.

  • Middle East (6): Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, United Arab Emirates.

  • South Asia (4):

    • Full range: Pakistan, Sri Lanka.

    • Accessories only (Gift catalog): Bangladesh (fashion range coming soon).

    • India: limited catalog live, fashion range coming soon.

  • North America (4): United States, Canada, Mexico, Bermuda.

We do not ship to: Russia, Belarus, Cuba, Iran, Syria, North Korea, Venezuela, the Gaza Strip, or occupied regions of Ukraine (Crimea, Donetsk, Luhansk), and we’re not currently serving most micro‑states or non‑EU Balkans.

Processing time (made‑to‑order)

Every order is made‑to‑order. Production usually takes 1–7 business days before anything ships.

You’ll get an email confirmation when your order is received, and another when it’s been printed/finished and handed to the carrier.

Delivery time

We work with a global fulfilment network and ship from whichever facility is closest to you where possible — this keeps delivery times reasonable and can reduce unnecessary customs friction.

Once production is complete, typical shipping times are:

  • UK: around 9–18 business days after production, so roughly 10–21 business days total from order.

  • Europe: roughly 10–21 business days total from order.

  • Rest of world: roughly 10–21 business days total from order, depending on carrier, route and customs in your country.

These are estimates, not guarantees — busy periods, carrier issues, and customs checks can occasionally push things back.

We currently offer standard delivery only; there’s no express option at this time.

Shipping costs

Because everything is printed or made to order, we don’t play games with shipping — here’s how it works:

  • UK: flat £4.95 shipping for orders under £100; FREE shipping on orders of £100+ (value calculated in GBP).

  • All other markets: shipping is calculated by weight and destination, charged at true carrier cost with no markup, and shown in your local currency at checkout. There is currently no free shipping outside the UK.

The free‑shipping threshold is set in GBP — internationally, it applies at the local‑currency equivalent where we offer it (right now, UK only).

Tracking

Once your order ships, you’ll get a tracking link by email so you can see where it’s up to.

If your tracking hasn’t updated for a while and you’re worried, just email orders@digitalmatriarch.com with your order number and we’ll check what’s going on.

Customs, import duty and local taxes

Because we ship from the facility closest to you where possible, customs charges are often reduced — but they can’t always be avoided.

  • If your country applies import duty, VAT/GST, or other local taxes on incoming packages, these are set by your local authorities and carriers, not by us.europa+1

  • Any such import fees are separate from our shipping charge and are the responsibility of the person receiving the package.

If you’re unsure how this works where you live, it’s worth checking your local postal or customs guidance.

Delayed or lost packages

Once your order is with the courier, we can’t control transit delays — weather, strikes, customs, and carrier logistics all play a part.

If your parcel is:

  • Delayed: check the tracking link first; if the delay looks abnormal (e.g. no movement for more than 10 business days), email collabs@digitalmatriarch.com and we’ll help chase it.

  • Genuinely lost: if the carrier confirms loss, or tracking clearly shows it has gone missing, contact us and we’ll help you sort a replacement or other appropriate remedy in line with our Refund Policy and local consumer law.

Wrong address at checkout

Please double‑check your delivery address before ordering — we ship to the address you enter at checkout.

If the address is incorrect or incomplete and the parcel can’t be delivered:

  • We’re not responsible for that failure, because the address information came from you.

  • If the carrier returns the parcel to us, we’ll contact you and offer to resend it for a reasonable re‑shipping fee.

  • If the parcel is lost because of an incorrect address, we’re not able to remake it free of charge.

For more detail, see the “Wrong address at checkout?” section in our Refund Policy.

Returns, refunds & where to go next

Shipping is just one piece of the picture. How returns and refunds work depends on whether something’s faulty, misprinted, or just not right for you and where you live.

  • For full details, including when change‑of‑mind returns are available and who pays return postage, see our Returns & Refund Policy.

  • For privacy, data and Shopify’s role in powering the store, see our Privacy Policy and Terms of Service.

Got a question about where your order’s at, or how any of this applies in your country? Just ask — email support@digitalmatriarch.com and we’ll help.

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